Terms of Service

1. Who you're dealing with

That's us: AYM International Consultants, S.L., the Spanish sociedad limitada behind AYMTEC. NIF B06931356, registered at Calle Garrigues 8, 46001 Valencia, Spain. Contracts are signed by our Administrador único, Badara Ba Alioune. Throughout this document we'll just call ourselves "AYMTEC", "we", or "us".

When you order something, sign a Statement of Work, or start a subscription, these terms kick in.

2. What we do

Three things, broadly:

1. AYMTEC Agent Studio: a productised retainer for the design, build, and operation of AI agents for your business workflows. Tier-specific scope is described on the pricing page and finalised in a Statement of Work (SoW) signed before kickoff.
2. The Africa Brief: a paid newsletter covering African energy, mining services, prefab/camps and infrastructure deal flow, delivered weekly to subscribers.
3. Consulting and advisory: bespoke project work in remote-camp management, workforce solutions, and related areas, scoped under a separate proposal.

3. When we're officially working together

• Studio retainers: we're on the clock once we've counter-signed your SoW and the first month's fee has cleared in Stripe.
• The Africa Brief: your subscription is live the moment Stripe confirms the payment.
• Consulting projects: governed by the proposal or SoW we sign together. These terms fill in any gaps that document doesn't cover.

4. Money, tax, and how we get paid

• Everything is priced in euros (€), exclusive of VAT (IVA), which we'll add at checkout where the law says we should.
• If you're a B2B client somewhere else in the EU with a valid VAT number, the reverse-charge mechanism applies and we won't charge you VAT (Art. 196 of Council Directive 2006/112/EC, if you want the reference).
• Payment runs through Stripe: cards, SEPA Direct Debit, and whatever else Stripe shows at checkout work for us.
• Invoices come electronically. By agreeing to these terms you're saying that's fine with you.

5. Subscriptions and how to cancel

• Studio retainers and Africa Brief subscriptions renew automatically at the end of each cycle (monthly or annual) at whatever the price is then.
• You can cancel anytime, no calls, no friction. Two ways:
  • through the Stripe customer portal (link is in every invoice receipt and in our footer), or
  • by emailing billing@aymtec.com.
• Cancellation kicks in at the end of the current billing period, and you keep access until then.
• If we ever raise prices, we'll give you at least 30 days' notice before it hits your subscription.

6. Refunds, the honest version

Different rules apply depending on what you bought and who you are. We've tried to keep these fair on both sides.

• Studio retainers (B2B): once the month is underway, fees are non-refundable. But if we genuinely don't deliver what the SoW promised, we'll work hard to fix it, and if we can't, we'll refund the unused part of the current month. We'd rather make it right than win an argument.
• The Africa Brief (EU consumer subscribers): Spanish consumer law (Art. 102 RDL 1/2007) gives you 14 calendar days from purchase to change your mind and get every cent back, unless you've already opened a paid issue. The moment you read one, that right is gone (that's how digital content works under the law).
• The Africa Brief (business subscribers): refunds are case-by-case. If you cancel for a reason we agree with, we'll usually pro-rate what you haven't used.

7. Who owns what

• Anything we build specifically for you (the reports, the runbooks tuned to your data, the proposals) becomes yours the moment we're paid in full. No strings.
• What stays with us: our methodologies, our generic templates, our prompt libraries, our internal tooling, anonymised lessons learned, and any AI-generated material that isn't tailored to you. That's the engine; you get the output.
• We'd love to mention your work in our portfolio (anonymised, of course). If you'd rather we didn't, just email privacy@aymtec.com before we kick off.

8. Keeping things between us

Whatever you share with us that isn't already public (strategy, financials, internal docs) we treat as confidential. Same goes the other way. This obligation lasts three (3) years after we stop working together. Usual exclusions apply: anything that's already public, anything either of us develops independently, or anything we're legally required to disclose.

9. The "please don't" list

What we build isn't for:

• breaking the law, including export controls, sanctions, or anti-money-laundering rules;
• generating or sharing illegal content, harassing anyone, or stepping on someone else's rights;
• extracting our source code, training rival models on what we deliver to you, or reverse-engineering our agents.

If any of that happens, we may suspend or end your access. We'll tell you why and give you a chance to respond first if circumstances allow.

10. Where our liability stops

This is the part lawyers care about. The plain version: we'll do our best, and if something goes wrong our financial exposure is limited, but we're not trying to dodge responsibility for things we genuinely cause. To the maximum extent permitted by law:

• Our total aggregate liability for any claim is capped at three (3) times the monthly fee paid (Studio) or the amount paid in the previous 12 months (other services).
• We're not liable for indirect, consequential, or punitive damages, lost profits, lost business opportunity, or data loss beyond the most recent backup.
• Nothing in these terms excludes liability for fraud, gross negligence, or anything else the law says we can't exclude, and we wouldn't try to.

11. Starting and stopping

• Studio retainers: minimum one billing cycle, then month-to-month or annual depending on the tier you picked.
• The Africa Brief: cancel whenever; takes effect at the end of the cycle.
• Consulting projects: the SoW you signed sets the terms.
• If either of us breaches these terms in a material way, the other can end things with 30 days' written notice, and a chance to fix it during that window.

12. Whose law, whose courts

Spanish law governs this agreement. If we ever have a dispute we can't sort out between us, the courts of Valencia, Spain have exclusive jurisdiction, unless you're a consumer with a legal right to bring it somewhere else, in which case those rights stand.

13. When these terms change

Our services will change over time, and these terms will catch up. If we change anything material, active subscribers and Studio clients get 30 days' notice by email first. Keep using the service after that and you've accepted the new version. The "Last updated" date at the top of this page is always current.

14. Get in touch

Three inboxes, all monitored by people who'll actually reply. Use whichever feels right; we'll forward it if you've picked the wrong one.